Search found 204 matches

by Support
23 Apr 2018, 14:19
Forum: CCTV design with VideoCAD
Topic: Keep getting an error message
Replies: 3
Views: 20321

Re: Keep getting an error message

Did not help Also did not help, it did however, improve the performance a little bit. But still unworkable Also did not work. You have omitted the important point "If the error remains after reinstallation then the most likely it is a registration error caused by antivirus or other guard software. ...
by Support
23 Apr 2018, 12:05
Forum: CCTV design with VideoCAD
Topic: Keep getting an error message
Replies: 3
Views: 20321

Re: Keep getting an error message

Hello We keep getting an error message when starting the program. It says "*.lng file not found" see also the attachment. In case of any abnormal operation of VideoCAD 8 please first of all save your project to a file. Main menu>project>Save as. During saving special checking and correction procedur...
by Support
10 Apr 2018, 06:29
Forum: CCTV design with VideoCAD
Topic: Limiting 3D World Camera Coverage
Replies: 2
Views: 19624

Re: Limiting 3D World Camera Coverage

Hello, Michael >As the camera coverage in 3D World is infinite - is there a setting to limit the extent of the coverage that is shown by either: First of all, let's differentiate two terms 3D View area and Coverage : 3D view area is limited to surrounding objects. But the limitations are calculated ...
by Support
08 Mar 2018, 15:45
Forum: CCTV design and installation
Topic: Performance problems CCTV CAD 8.2
Replies: 3
Views: 20621

Re: Performance problems CCTV CAD 8.2

Dear Mark van Ommen You have written there is no antivirus running. In other case the first recommendation is to stop antivirus. Usually it is not simple to stop antivirus fully and placing VideoCAD into "white list" can be useless. Antivrus software have own bugs. Hundreds of cameras are not a prob...
by Support
08 Mar 2018, 14:09
Forum: CCTV design with VideoCAD
Topic: Sketchup2017 patch
Replies: 5
Views: 36509

Re: Sketchup2017 patch

You can face 2 problems: 1. Free SketchUP 2018 is now web based. But you can download previous free SketchUP Make here https://help.sketchup.com/en/article/60107 or here https://www.sketchup.com/download/all 2. If you can not get 3D Warehouse via SketchUP main menu, please find and download any 3D m...
by Support
08 Mar 2018, 07:20
Forum: CCTV design with VideoCAD
Topic: Importing 3D Models to VideoCAD
Replies: 4
Views: 25032

Re: Importing 3D Models to VideoCAD

Hello You probably missed the last steps of 4.2.2, 4.2.3 and 4.2.4 of the reference manual that link you gave. To show the 3D model projection in the Graphics window, open the 3D models window Main menu> 3D models> 3D models window , choose the 3D model you just imported and follow these steps 4.2.2...
by Support
01 Mar 2018, 06:10
Forum: CCTV design with VideoCAD
Topic: Software crashing
Replies: 3
Views: 14608

Re: Software crashing

I am sure you know but just in case how to stop frozen Windows program: Press Ctrl+Alt+Del, choose Task Manager, go to the Processes tab, select VideoCAD.exe, click End Process.
by Support
28 Feb 2018, 06:14
Forum: CCTV design with VideoCAD
Topic: Software crashing
Replies: 3
Views: 14608

Re: Software crashing

Hello, Are there known compatibility issues with Windows 10 64-bit? There are no known incompatibilities. VideoCAD under Windows 10 64 bit works for many of our customers. Core Hardware config for reference: i7-3770K 16GB DDR3 RAM AMD R7 380 4GB Also there are no known hardware incompatibilities. I'...
by Support
22 Feb 2018, 06:03
Forum: CCTV design with VideoCAD
Topic: FAQ, resellers, trainings
Replies: 1
Views: 11149

Re: FAQ

Hello, thank you for your questions. a) Is there a FAQ area? There is no special FAQ area. The most of questions are asked by email, but here on the forum almost all frequently asked questions are present. You just have closed a gap with questions about resellers and trainings. Thank you. They are a...
by Support
10 Nov 2017, 08:24
Forum: CCTV design with VideoCAD
Topic: Camera Name location
Replies: 4
Views: 25806

Re: Camera Name location

Yamashiro wrote:Thanks support, is it possible to save the names?
Sorry. I don't understand what you imply. All camera names and their positions are saved in the project.